Common issues
Cannot save / buttons disabled
Trial soft lock — after 7 days, login works but mutations return a billing message. See Trial & soft lock.
Role permissions — user may be read-only. Admin checks Settings → Roles and user assignment.
Validation — inventory known-damage guard blocks Active without notes (Ontario compliance).
Session / login loops
- Clear cookies for
app.flashfender.com. - Confirm email verified if your deployment requires it.
- Try another browser — extensions sometimes strip auth headers on API calls.
Details: Login & access.
Missing menu items
Sidebar modules depend on role and feature flags on multi-store deployments. Manager compares with working user in same dealership.
Wrong dealership data
Multi-location users must pick correct location context (when shown). Platform impersonation is operator-only — see Operators.
Photos not uploading
Check file size limits and network. If only one user fails, compare ad-blockers. Persistent failures → Ticket with browser console screenshot.
Print / PDF blank
Pop-up blockers interfere with BOS print window. Allow pop-ups for app origin. Verify deal status allows document generation.